Frequently asked questions
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How long does delivery take?
Every order is made and packed by hand by one person, so we usually post within 2 to 4 working days (Monday to Friday). Once posted, delivery takes about 1 to 3 working days. You will get a tracking number by email.
Do you deliver outside the UK?
Not at the moment. We deliver to addresses in the United Kingdom only.
Is delivery free?
Delivery is free on orders over £40. Below that it costs £3.99.
Can I return something?
Yes, within 14 days of receiving it. Return postage is paid by the customer, except for faulty or wrong items. Opened skincare can only be returned if faulty. See the Returns page.
Why might my order take longer?
We are a one-person workshop and sometimes close for school holidays or time off. When that happens, a notice appears at the top of the site and the bag shows the estimated posting date before you pay.
Are your products suitable for sensitive skin?
The full ingredient list is on every label. If you have allergies or sensitive skin, check the list or ask us before you order.
How do I look after my candle?
Trim the wick to about 5 mm before each burn. The first time, let the wax melt right across the top. Never leave a burning candle unattended, and keep it away from children and pets.
Do I need an account to order?
No. You can check out as a guest. An account lets you see your orders and save your address.
How do I delete my account or my data?
Sign in and go to Account, then Privacy. You can download your data or delete your account yourself. You can also email us.