Returns and refunds

Changing your mind

You can cancel your order and return unused items within 14 days of receiving them. Tell us by emailing hello@theartofnature.co.uk with your order number, then send the items back within 14 days of telling us.

You pay the cost of returning the items. Please use a method you can track, because you are responsible for the parcel until it reaches us.

Opened skincare

For hygiene and health-protection reasons we cannot take back skincare products once their seal has been broken, unless they are faulty.

Faulty, damaged or wrong items

Email us with your order number and a photo. If an item is faulty, damaged or not what you ordered, we will replace it or refund you, and we pay for the return postage. This does not affect your legal rights.

Refunds

We refund to your original payment method within 14 days of receiving the items back (or of receiving proof that you posted them). The refund includes the standard delivery cost you paid.